Notes on Employability Skills Unit 1: Communication Skills " Session 1 to 3"
Introduction Communication is a two-way process through which information or message is exchanged between individuals using language, symbols, signs or behaviour. Communication involves a sender, who encodes and sends a message through a channel, and a receiver, who decodes the message and gives feedback Session 1: Active Listening important to ensure that our communication is clear, concise and accurate. Effective communication skills help us to communicate the message correctly, precisely and completely. Lack of communication skills can result in confusion, frustration, wasted effort and missed opportunities. Active listening requires you to listen attentively to a speaker, understand what they're saying, respond and reflect on what's being said, and retain the information for later . Listening skill Listening skill is one of the most important skills in communication. It is important to learn to give undivided attention to a person with whom a conversation is taking place...